The minister of energy and green transition, John Abdulai Jinapor, has revealed that government plans to introduce a WhatsApp-based system that will allow users to flag electricity faults instantly and trigger a rapid response from technical teams.
Speaking on the final day of the President’s resetting tour of the Northern Region, Dr Jinapor said the initiative aims to eliminate delays associated with traditional call centres and improve communication between power providers and consumers.
“We are pledge to improve the electricity, renewable and petroleum sectors. The new system will allow consumers to bypass call lines entirely. We are going to launch a system where, when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
The rollout will also deepen digital engagement in the power sector, as the government leverages mobile technology to bridge longstanding gaps in fault reporting and response time.
